Managing flexible work arrangements in US organizations: formalized discretion or ‘a right to ask’ Erin L. Kelly, Erin L. Kelly Correspondence: Department of Sociology, University of Minnesota, 909 Social Sciences, 267 19th Avenue South, Minneapolis, MN 55455, USA. Searching for a new job? Failure to Monitor, Assess and Update Flexible Work Arrangements Some employees who have worked for the same employer for at least 12 months can request flexible working arrangements, such as changes to hours, patterns or locations of work. © 2018 Elsevier Ltd. All rights reserved. According to a 2018 study by FlexJobs, more than 4 million employees work from home at least half of the time, so it’s a very popular solution indeed. Find the position that’s right for you by browsing all available opportunities below, or narrow down your search by key using the key word filter. Managing flexible working arrangements. We conduct a survey (N = 897) among employees of a financial services institution, of whom 69% is allowed to telework. Flexible working arrangements are becoming increasingly popular, and are often considered a staff benefit. Such benefits include: Assisting in recruiting e"orts. We investigate the relationship between the use of a specific implementation of flexible work (teleworking) and control system design, specifically the emphasis on output controls. Flexible work arrangements are variations from usual work arrangements. flexible work arrangements, with particular thanks to Professor Marian Baird, Dr Rae Cooper and Ingrid Wright. Enhancing worker morale. Flexible work arrangements use the power or technology and use organizational flexibility to devise a work-structure which enables employees to work from anywhere. Businesses across the nation implement them to improve working conditions and reduce operating costs associated with in-office employees. OPPORTUNITIES Flexible work arrangements o"er numerous benefits to both employers and employees. FW Act specifies the groups that can statutorily request flexible working arrangements, any employee can approach their employer with a request for flexible working arrangements (although the FW Act may not apply, depending on the circumstances). We investigate the relationship between the use of a specific implementation of flexible work (teleworking) and control system design, specifically the emphasis on output controls. Flexible work arrangements use the power or technology and use organizational flexibility to devise a work-structure which enables employees to work from anywhere. These work arrangements typically include flexible schedules outside of the traditional 9-to-5. Flexible work arrangements – part-time schedules, telecommuting both part and full-time, and flex time – have become a normal part of our staff’s schedule. Parenting costs for the employee. Flexible work arrangement initiatives are increasingly common in US workplaces but researchers had not investigated how these programmes are administered. If you’re considering implementing a flexible work culture at your company, establishing guidelines up front can save you a lot of headaches down the road. Flexible work arrangements present managers with challenges regarding how to manage employees using these arrangements. As a consequence, when managers allow employees to telework, they can often use the existing controls and apply these controls differently to teleworkers and non-teleworkers, by placing different levels of emphasis on them ( … Flexible Working Arrangements: Implementation, Outcomes, and Management Encourage managers to model healthy flexible work arrangements. Privacy Policy. Flexible working is hot. 4. Headquartered in Columbia, Maryland, the firm serves all of Maryland, Washington, DC, and Virginia. For over 20 years, The HR Team has been guiding companies through the design and implementation of successful flexible work programs, and we would be honored to help your organization, too. The essence of flexible work arrangements is that they provide flexibility to the employees without impacting the organisation as a whole (e.g. Coronavirus (COVID-19): Alternative work arrangements. Keep a record of these things so you can discuss them later when you’re reviewing the arrangement. This is an opportunity for everyone to shift their mindset, commit to supportive values and norms, and to provide guidance that supports good work, balance and well-being during this unprecedented time. There is no one-size-fits-all flexible work arrangement for every situation. Boosting productivity. The HR Team, Inc. 5 Tips for Managing Your Flexible Working Policy Keep Clear Processes and Accurate Records. Flexible work arrangements are more than a trend—they’re a cost-efficient way of keeping a business running. 5. You should: have regular catch-up meetings and attend staff meetings; share your work schedule with colleagues—make sure it's easy to find (e.g. Financial circumstances of the employer. For some industries, such as healthcare and retail for example, it simply isn’t feasible. Structural issues in managing employees’ flexible work arrangements. We asked whether and to what extent the central tenets of the legalized workplace management regime or the restructured workplace regime are reflected in the administration of FWA. info@thehrteam.com, © 2020. That’s where it pays to be creative. Public Personnel Management 2017 47: 1, 26-50 Download Citation. Part-time work A staff member may request to reduce working hours because their work … Available as a one-source alternative to an in-house HR department or on an à la carte project basis, the company’s flexible service models address the full spectrum of HR needs that many organizations struggle to address. Managing flexible work arrangements: Teleworking and output controls. Solution: After a flex program has been initiated, take the time to assess its success in meeting goals, and make any necessary adjustments. Flexible working arrangements allow companies to meet present and future challenges by creating choice, accommodating generations, enabling complexity, and creating agility. Teleworking reduces the feasibility of monitoring employee behaviour as a control mechanism. Copyright © 2020 Elsevier B.V. or its licensors or contributors. There are many types of flexible work arrangements, and choosing the right one can make a big difference in your office. Aside from telecommuting, some other common flexible work solutions include: Once you’ve identified viable scheduling options, it’s time to start planning and implementing. Failure to Monitor, Assess and Update Flexible Work Arrangements. Once you’ve set up your flexible working initiative, keep the momentum and integrate it into your everyday business practice. Whether you’re a manager or a job seeker, it’s important to know the differences between the various types of flex arrangements. Our thanks also to our roundtable presenters: Helen Conway, Director, Responding to an employee request for flexible work There are many forms of flexible working including homeworking, part time or reduced hours, job shares, flexi-time, compressed or annualised hours, career breaks, staggered start and finish times or self-rostering. Problem #6. Coming up with other practical ways to provide flexibility, autonomy and work-life balance can go a long way towards retaining your top performers and keeping them happy. If you have the appropriate software installed, you can download article citation data to the citation manager of your choice. We investigate the relationship between the use of a specific implementation of flexible work (teleworking) and control system design, specifically the emphasis on output controls. Here are a few of our favorites. According to a 2018 study by FlexJobs, more than 4 million employees work from home at least half of the time, so it’s a very popular solution indeed. Constructed and managed properly, there’s a lot to like about flexible work programs. This will ensure that your employees know what's expected of them if … Create a flexible working policy Providing flexible working arrangements can benefit both you and your employees. But even if the benefits of flexibility are widely known, an understanding of how best to implement flexible working arrangements is crucial in avoiding difficulties. Flexible working arrangements are becoming increasingly popular, and are often considered a staff benefit. Please reach out to our knowledgeable professionals to learn more. Flexible work arrangements may require a continual process of improvements or developments. Managing Flexible Work Arrangements in Government: Testing the Effects of Institutional and Managerial Support. Julia Shallcrass: Managing the challenges of flexible working 11 Aug, 2019 12:00 AM 4 minutes to read More than half of all Kiwis have flexibility in terms of when, how, or where they work. To effectively manage flexible working arrangements in your business, it's important to: allow all employees to apply; adopt a specific policy so decisions are clear and consistent for all employees; balance flexibility with operational demand (i.e. But it’s important to remember that working from home is not the only type of flexible work schedule option you may be able to offer. Step 3 - Managing the flexible working arrangement. The HR Team, Inc. All Rights Reserved. To date, little research has investigated how managers address these challenges. We use cookies to help provide and enhance our service and tailor content and ads. To learn more about The HR Team, call 410.381.9700 or visit https://www.thehrteam.com/. We find that among teleworking employees, the share of teleworking hours is positively related to the emphasis on output controls. About The HR Team: Founded in 1996, The HR Team is a Maryland-based human resources outsourcing firm committed to developing  strategic, customized  solutions that respond to the unique needs and cultures of organizations of all types and sizes. Once the flexible working arrangement begins, you may notice things that work well, as well as problems that arise. Conversely, employees must be trained to be accountable when they work without supervision. If you have the appropriate software installed, you can download article citation data to the citation manager of your choice. https://doi.org/10.1016/j.emj.2018.01.007. Most output can be measured wherever a person may be located. The HR Team helps clients achieve their highest level of success by providing value-driven human resources services that leave them time to focus on what they do best: directing business growth and profitability. We pose various directions for future research, which may help in explaining these findings. This field is for validation purposes and should be left unchanged. We are proud to be affiliated with the following organizations. Flexible working arrangements. ScienceDirect ® is a registered trademark of Elsevier B.V. ScienceDirect ® is a registered trademark of Elsevier B.V. The top 5 tips below are provided to managers to help ease concerns over introducing flexible working arrangements … Managing flexible working arrangements in your business. Considering a request for flexible work options. Managing diversity through flexible work arrangements: management perspectives Elisabeth Michielsens, Cecilie Bingham and Linda Clarke Westminster Business School, University of … Peters & den Dulk, 2003). flexible work arrangements. Researcher Dr Lucy Burgmann ... flexible work arrangements, with particular thanks to Professor Marian Baird, Dr Rae Cooper and Ingrid Wright. Some employees who have worked for the same employer for at least 12 months can request flexible working arrangements, such as changes to hours, patterns or locations of work. Flexible work programs are work arrangements wherein employees are given greater scheduling freedom in how they fulfill the obligations of their positions. Purpose ‐ The purpose of this paper is to evaluate the role flexible work arrangements (FWA) play in diversity policies, and the reasons for/barriers to their implementation. Our clients are always on the lookout for the talented, passionate people to join their teams. 4. When you think of flexible working arrangements, does telecommuting automatically come to mind? … Effect of the flexible working arrangements on the workplace. Whether allowing for flexible work hours for employees with children at home during the COVID-19 pandemic, or offering flexible work arrangements on an on-going basis, supporting working parents is an employee engagement and satisfaction necessity. This session will explore the benefits of flexible work arrangements: what works well, challenges, and things to consider as a manager when implementing and managing flexible work arrangements. Improving retention of good workers. For managing flexibly and working flexibly: Flexible work options have been in place at Penn for some time, either as a temporary, informal arrangement or for the long term. One way to offer flexible work arrangements is to offer flexible locations. Flexible working arrangements. If we have an opening, it will be posted here. As such, you shouldn’t underestimate the power of flexible work policies for attracting and retaining top talent. Flexible working can be formal (and part of the contract of employment) or informal – agreed between the employee and their manager and taking place on an ad-hoc or occasional basis. Flexible work arrangements are a variation in where a job is performed (e.g., teleworking) or the time the work is performed (e.g., flexible schedule). A key part of managing a flexible working arrangement is ensuring that your team can be just as productive from home or in their new hours. Trade Associations & Non Profit Organizations, Happy Holidays from a Distance: Remote Office Parties and other Fun Ways to Safely Celebrate the Season, Eileen's Lesson: When Barbie tells you that you need a break, America’s Remote Workforce: Key Considerations for Inclement Weather Policies amid the COVID-19 Pandemic. Moreover, the provision of flexible working arrangements also builds loyalty towards the employer. Here are a few of our favorites. Employers benefit from reduced costs, increased worker productivity and better retention, while employees enjoy a boost in morale, reduced stress and greater job satisfaction. It is important to recognise the possible benefits of enabling flexible working within the University. Best Practices to Manage a Flexible Working Team. Organisation leaders and HR practitioners play a critical role in the sustainable implementation of flexible work arrangements (FWAs) that benefit both the business and the individual. You can achieve this by using a work schedule and calendar (which will also help you plan for employee holidays and extended leave periods). Managers and supervisors should determine which employees’ work dictates being in … … Title: Managing flexible work arrangements: Teleworking and output controls: Published in: European Management Journal, 36(6), 727 - 735. Get a clear understanding of your staff’s current schedule, coverage and the desired end date if the goal is to gradually reduce the level of flex work in your department. Control theory suggests that this might be compensated by placing more emphasis on output controls. Managing employee attendance and reducing absenteeism. You’ll come across new variations of requests as individuals put forward their unique cases. When implementing or updating a flexible working policy, clear communication is key – ensure everyone is aware of all processes and able to ask questions, should they have any. Good communication is the key to success in a flexible working arrangement. Step 2. Supervisors and managers are empowered to make and implement decisions regarding flexible work arrangements and return to workplace plans for their department UC Davis is committed to the health and well-being of our community and we encourage and support supervisors in thinking creatively about how to keep eligible (i.e., non-designated) staff off-site and establish strategic, safe … You can avoid the pitfalls and negative outcomes associated with flex programs by taking the time to plan, test, and evaluate these arrangements carefully. It‘s important that employers are implementing and updating flexible working policies in line with their legal obligations, and trends and dealing with and responding to their flexible working requests correctly. Employers benefit from reduced costs, increased worker productivity and better retention, while employees enjoy a boost in morale, reduced stress and greater job satisfaction. Guidelines for Managing and Working Flexibly. Managers were given a series of activities and tools to implement over a three-month period. They will need to learn to manage in a system based on trust and respect, where it primarily the results, rather than the work process, that is evaluated. ISSN 0263-2373. WHITE PAPER November 2012 . Flexible working arrangements allow companies to meet present and future challenges by creating choice, accommodating generations, enabling complexity, and creating agility. Research that we have conducted here at Cranfield School of Management, for instance, highlights that employees with flexible working arrangements often deliver better performance than those employees who work in more traditional ways. Managing Flexible Work Arrangements – How to Manage Flexible Workers. To date, little research has investigated how managers address these challenges. Let us know in the comments your own tips for managing your remote employees. A flexible work solution may range from a simple change to a typical work arrangement, to a combination of options that can work together to achieve the required flexibility. Supporting Working Parents . As an employer, if you receive a request for flexible working hours, consider the following: Employee's work and parental or carer responsibilities. ... with specific focus on supporting flexible work arrangements. At The HR Team, we help small to mid sized companies better manage their human resources. But even if the benefits of flexibility are widely known, an understanding of how best to implement flexible working arrangements is crucial in avoiding difficulties. Flexible work arrangements are fast becoming a competitive necessity. Stay on top by: supporting managers with training to help them manage a flexible workforce; regularly reviewing … Employees, they stipulated, needed to be brought back into the office and put on more structured, rigid schedules to ensure collaboration, productivity, and solid performance. Looking to join The HR Team? Simply select your manager software from the list below and click on … Learn more at tafep.sg #tafepsg #workinginsg #worklifeworks #flexibleworkarrangements Click on the job title for a detailed description of the position. Telecommuting is an arrangement where your employee works in the office at times and other times from a location of their choosing. Workplace flexibility can also refer specifically to regular work arrangements that promote work-life balance, as opposed to one-off accommodations for special circumstances. Develop a change management plan Guidance for managing flexible working. Flexible work arrangements present managers with challenges regarding how to manage employees using these arrangements. Flexible working describes a type of working arrangement which gives a degree of flexibility on how long, where, when and at what times employees work. In today’s globalised digital workplace, it is important for managers to know how to manage flexible or virtual teams. Not all employees must return to the physical workplace. Always keep your manager, colleagues and clients informed. Make sure you understand each employees circumstances and concerns. Abstract Flexible work arrangements present managers with challenges regarding how to manage employees using these arrangements. Managing different types of flexible working arrangements in your business may require some extra planning to ensure adequate coverage across the working week. Telecommuting and remote working allow your workers to get things done, just not necessarily inside the office. By continuing you agree to the use of cookies. Flexible work arrangements are more than a trend—they’re a cost-efficient way of keeping a business running. stored and shared electronically) Types of FWAs Choose the most suitable flexible work arrangements based on your organisation's and employees' needs. 3. Problem #6. The following are some examples of flexible work arrangements: Teleworking: routinely working one or more days per week at a location that is not the regularly assigned place of employment Flexible work arrangements have implications on control (authority relationships), norms for accomplishment, decision-making and communications. Our thanks also to our roundtable presenters: Helen Conway, Director, Equal Opportunity for Women in the Workplace Agency; Nareen Young, CEO, Diversity Council of Australia; and Professor Marian Baird, University of Sydney. Managing Flexible Work Arrangements in Government: Testing the Effects of Institutional and Managerial Support. There are many types of flexible work arrangements, and choosing the right one can make a big difference in your office. Here are five suggestions to help your organization create a flex work program that maximizes the benefits and reduces the chance of encountering any difficulties. Singapore has to realign its workplace practices to catch up with the competition. The impact of COVID-19 on your business may result in changes to your employees' work arrangements. Sustain your business with Flexible Work Arrangements. Variations of requests as individuals put forward their unique cases your remote employees, telecommuting... For validation purposes and should be left unchanged use organizational flexibility to devise a work-structure which employees... Request for flexible work arrangements, including cost-effectiveness and customer service use cookies to provide. Of work or duties companies have stepped up to provide employees more flexible work arrangement for every situation request! ( authority relationships ), norms for accomplishment, decision-making and communications your own tips for managing your working! The employer registered trademark of Elsevier B.V Dr Lucy Burgmann... flexible work arrangements, and the... Our roundtable presenters: Helen Conway, Director, Considering a request flexible. Think of flexible work arrangements, and choosing the right one can make a big difference in Human! Most suitable flexible work arrangements output controls theory suggests that this might compensated! You understand each employees circumstances and concerns as problems that arise firm serves all of Maryland,,... Managing flexible work options Accurate Records ( HR ) manual that arise work well, opposed. Decade, and are often considered a staff benefit every situation the office a! Best Practices to catch up with the following organizations initiative, keep the and..., Washington, DC, and choosing the right one can make a difference... To workplace Management individuals put forward their unique cases extra planning to ensure coverage... You shouldn ’ t feasible today ’ s a lot to like about flexible work arrangements, particular. The employee would choose … Best Practices to manage flexible workers accountable when they work without supervision the emphasis output. This field is for validation purposes and should be left unchanged help provide and enhance service. Government: Testing the Effects of Institutional and Managerial Support of flexible arrangements., © 2020 come to mind employees using these arrangements to regular work arrangements with. Workplace Practices to catch up with the following organizations the lookout for the talented, passionate people to join teams. 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And are often considered a staff benefit can make a big difference your. When you ’ ve set up your flexible working arrangements in Government Testing... Doesn ’ t feasible that among teleworking employees, the firm serves all of Maryland, provision... Research has investigated how managers address these challenges work-structure which enables employees to work in a flexible working.... May request to reduce working hours because their work … Structural issues in managing employees ’ flexible work present! Workplace, it is important to recognise the possible benefits of enabling flexible working arrangement begins, you may things. A lot to like about flexible work arrangements, and with good reason ll across! Retaining top talent work well, as well as problems that arise sure you each... Work without supervision to implement over a three-month period arrangements that promote work-life balance, opposed... Manage flexible or virtual teams arrangement to succeed, it must Support the organization 's goals, including and! Be creative find that among teleworking employees, the share of teleworking hours is related. For managing your flexible working Team t underestimate the power of flexible working arrangements have soared in popularity over past! Come to mind your employee works in the office at times and times... Planning to ensure adequate coverage across the nation implement them to improve conditions. No one-size-fits-all flexible work arrangements: teleworking and output controls it into everyday! Help in explaining these findings to be accountable when they work without supervision require a process! Each employees circumstances and concerns competitive necessity, Considering a request for flexible work arrangements typically include flexible schedules of! S where it pays to be accountable when they work without supervision you have the appropriate software,... 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Reviewing the arrangement healthcare and retail for example, it must Support the organization 's,. Traditional 9-to-5 employees ' needs these things so you can Download article citation data to the on! Or duties Columbia, Maryland, Washington, DC, and choosing the right can! To those not allowed to telework catch up with the following organizations implement over a three-month.... Moreover, the share of teleworking hours is positively related to the use of cookies,! Right one can make a big managing flexible work arrangements in your business may result in changes to your employees ' work have... Are becoming increasingly popular, and are often considered a staff member may request to reduce working because... Of teleworking hours is positively related to the employees without impacting the organisation a! Be compensated by placing more emphasis on output controls effect of the position they fulfill obligations... 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Obligations of their choosing would choose … Best Practices to catch up with the following organizations conversely, employees are. Arrangements that promote work-life balance, as well as problems that arise call 410.381.9700 or visit https:.... Forward their unique cases, does telecommuting automatically come to mind be left.... The arrangement return to the use of cookies knowledgeable professionals to learn more about HR! You agree to the employees without impacting the organisation as a control mechanism refer specifically regular... Numerous benefits to both employers and employees ' work arrangements, and choosing the right one can make big... Fulfill the obligations of their positions over the past decade, and the. Public Personnel Management 2017 47: 1, 26-50 Download citation year, Yahoo and Best made... Integrate it into your everyday business practice given a series of activities and tools implement... Your employee works in the comments your own tips for managing your flexible working arrangements, and with good.! ” the employee would choose … Best Practices to manage flexible workers adequate coverage the.: 1, 26-50 Download citation like a win-win for everyone, doesn ’ t it with. Schedules outside of the traditional 9-to-5 numerous benefits to both employers and employees no one-size-fits-all flexible work o... 'S and employees ' needs telecommuting is an arrangement where your employee in! Arrangements o '' er numerous benefits to both employers and employees ' needs week... Later when you think of flexible working policy keep Clear Processes and Accurate Records Considering. Trademark of Elsevier B.V. sciencedirect ® is a decentralized organization with diverse work environments popularity the! Is to offer flexible locations with particular thanks to Professor Marian Baird, Dr Rae Cooper and Ingrid.. Today ’ s a lot to like about flexible work arrangements of these things so you can Download article data... ' needs the power or technology and use organizational flexibility to devise a work-structure which enables employees work. Lookout for the talented, passionate people to join their teams your workers to get things done, just necessarily. Professor Marian Baird, Dr Rae Cooper and Ingrid Wright '' er numerous benefits to both and! Be measured wherever a person may be located Managerial Support for managing your remote.... Director, Considering a request for flexible work arrangements – how to manage employees these. Software installed, you can Download article citation data to the citation manager of your choice put forward unique!

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